Refund Policy

Last modified: June 17, 2021

7 Days Money Back Guarantee & Refund Policy

At Platinum TV, we want to ensure that you are 100% happy with your purchase.

If you have technical or sales queries, do not hesitate to contact us via Live Chat or Email Support.

If, after attempting to resolve issues with our support team, you feel the service(s) you purchased do not best fit your requirements, we want to make things right.

Our policy provides a full refund within 7 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request when reaching out.

Processing Your Refund

Platinum TV and our payment processor submit the refund immediately and make every attempt to process it as quickly as possible. However, your financial institution may take up to 7 days for the refund to reflect in your bank account or card.

More details can be found via PayPal's Customer Refund Processing Time.

Requesting a Refund

To request a refund:

1. Go to Client Area > Login > Orders.
2. Select the order number of the product you want to refund.
3. Click the ellipsis (...) icon next to the order total. This opens a prompt to Request a Refund.
4. Note: If you do not see the ellipsis icon, it means the 7-day refund period has passed.
5. Click the link to Request a Refund. A refund request form will appear.
6. Select a refund reason from the drop-down menu and add details about why you are requesting a refund.
7. Click Request Refund.

An automated response confirming receipt will be sent to the email address associated with your account. Once we review your request, we will be in touch regarding the refund process.

Contact Information

Platinum TV

Website: https://wwww.platinumtv.live

Email: sellerama12@gmail.com